New Bike Fits

We are pleased to say we are now offering our fitting service for New Bikes again, starting immediately. This is done on our adjustable fit equipment and is for new bike sales only; we are not currently offering existing bike fits on rider's current bikes.

Our overwhelming priority is to offer a high quality fit, whilst prioritising the health and safety of you and our staff. With that in mind:

• We will be doing new bike fits whilst the shop is still shut for footfall traffic
• You will be the only customer in the shop
• The fitter will wear gloves and a mask (We require that the you do as well - we will provide these)
• The bike fit jig will be sanitised before every fit

We ask that you bring your own cycle clothing and cycling shoes (we cannot lend spare kit).

The fit has previously been 3 hours long and completed in one session, involving a fit element and then a bike chat element. Going forward we will complete the physical fit element in store. This will take around 1-1.5 hours.

The various new bike options that we think best meet your brief will be sent to you a day later and subsequent discussions handled remotely via email, phone or Skype / Zoom (whichever is most convenient for you).

The new bike chat will not be limited to this one conversation, we can spend as much time as needed on follow up emails and calls. We are confident the level of fit and bike advice we will offer will be consistent with our previous offerings.

To make the pre-fit process as efficient as possible we will send a detailed questionnaire to you in advance of your appointment, covering your medical and riding history, cycling goals and what you are looking for in a new bike.

We've historically had a 24-hour cancellation policy; we appreciate that in the current environment its essential that we have flexibility. So if you feel unable to do the fitting for whatever reason please let us know and we will have a 12-hour cancellation policy.

The fitting cost remains £350, and if you buy a bike from us within 30 days this fit cost will be credited in full against your purchase.

If you purchase a bike from us we also provide a free handover/final fitting which normally takes 30-60 mins and is a chance to ensure the bike fits like a glove before you take it away. If you decide to buy the bike elsewhere, whilst we won't be able to do a final fitting, we will provide you with your fit data, as well as specific suggestions on what cockpit changes the shop you purchase from should make. That will enable the shop to best set it up for you, prior to collection.

Bespoke Gresham Street is open from 09:00-17:00, Monday to Friday.

To book your bike fit appointment please contact us for latest availability.